Privacy Policy

Effective August 17, 2026

Nicholson LLC ("Nicholson Hawaii," "we," "us") builds custom homes in Hawaiʻi and provides this app — a private, invitation-only digital owner's manual for a specific home — to that home's owner and the people the owner authorizes. This policy explains what information the app handles, why, and the choices you have. It applies to the app at app.nicholsonhawaii.com and to the same app installed from the Apple App Store or Google Play.

The short version. We collect the minimum needed to run a private home manual: your email address to sign you in, your role in the home, and the content you or other authorized members add (edits, photos, documents, notes, reports, Wi-Fi details entered by the owner). Product photos you scan are sent to our AI provider only to identify the product and are not stored. There is no advertising, no analytics or tracking SDK, no sale of personal information, and no cross-app tracking.

1. Information we collect

Account and access. Your email address (used to send a one-time sign-in code, or to sign in with a password where one has been set), the home(s) you are a member of, your role (owner, property manager, guest, or Nicholson staff), and basic session records needed to keep you signed in.

Content you provide. Anything you or another authorized member adds to the home's manual: item names, models, finishes and notes; photos and documents you upload; paint and finish details; maintenance and home facts (for example square footage or shutoff locations); "report an issue" messages; change requests and their review notes; and Wi-Fi network name and password if the owner or property manager chooses to record them in the app.

Scan photos. When you use Scan, the photo you take is sent to our server function and forwarded to our AI provider solely to match it against your home's product catalog. See AI product scan below.

Device and technical data. The app stores a small amount of data on your device to work well: your sign-in session, your recent-scan list (product name and time — not the photo), preferences such as whether you've seen the welcome tour, and cached pages so the app opens offline. Our hosting and database providers keep standard server logs (such as IP address, request time, and browser type) for security and reliability.

We do not collect precise location, contacts, health data, financial account numbers, or advertising identifiers.

2. How we use information

To sign you in and show you the home(s) you're authorized to see, with the permissions of your role.
To display, save, and sync the content authorized members add, so everyone in the home sees the same up-to-date manual.
To identify products from a photo when you use Scan.
To route issue reports and change requests to the owner and Nicholson staff for review.
To secure the service, prevent abuse, and troubleshoot problems.
To communicate with you about the app or your home when needed. We do not send marketing email from the app.

3. AI product scan

The Scan feature lets you photograph a fixture, appliance, or finish to open its page. The photo is compressed on your device, sent over an encrypted connection to our server function, and forwarded to our AI provider (Anthropic) together with a text list of the products in your home. The provider returns the likely matches, and we show you the corresponding product page.

We do not store the photo. It is not saved to our database or file storage and is not added to your home's manual.
Under Anthropic's commercial API terms, inputs and outputs are not used to train its models. The provider may briefly retain data as required for abuse monitoring under its policies.
Your recent-scan list on your device records the product identified and the time — not the image.
Camera access is requested only when you tap Scan and is used only for that photo. Photos or documents you attach elsewhere in the app are the specific files you choose.
Results are suggestions and can be wrong; always confirm against the product page or manufacturer documentation.

Within your home. Content in the manual is visible to the authorized members of that home according to their role. Owners and property managers can see and edit the most; guests see the manual and only what they've been given access to (for example, the Wi-Fi password is shown to guests only if the owner or property manager allows it). Nicholson staff can view and administer homes to provide support and complete the manual; staff can set but never view a home's Wi-Fi password.

Service providers that process data on our behalf, under contracts that limit their use of it: Supabase (authentication, database, private file storage), Netlify (hosting and content delivery), Anthropic (AI product identification), and our transactional email provider (sign-in codes). Apple and Google distribute the installed app but do not receive your app data from us.

Links. "Find this product" and manufacturer document links open third-party sites (for example, a manufacturer's website or a web search); their privacy practices apply there.

Legal and safety. We may disclose information if required by law or to protect the rights, safety, and security of our clients, our company, or others.

Business changes. If Nicholson Hawaii is involved in a merger, acquisition, or asset sale, information may transfer as part of that transaction under this policy.

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

5. Security

Data is encrypted in transit. Access to each home's data is enforced by per-home membership rules in our database, and uploaded photos and documents live in private storage that is served only through short-lived, signed links to authorized members. Sensitive fields such as the Wi-Fi password are gated by role. No system is completely secure, so please keep your sign-in email account protected and tell us promptly if you believe your access has been misused.

6. Retention

We keep your home's manual for as long as the home is active in the app so it remains a useful record for the owner. Content that members remove is retired from view and can be restored by the owner; you may ask us to delete it permanently. Sign-in codes expire within minutes. Server logs are kept for a limited period for security. When a home is closed out of the app or on a valid request, we delete or de-identify personal information unless we must keep it for legal, safety, or dispute-resolution reasons.

7. Your choices and rights

Access, correction, deletion. You can edit or remove content you added (owners and property managers can manage the home's content). To access, correct, or delete your personal information, or to close your account, contact us using the details below and we will respond within a reasonable time.
Camera. You can decline camera permission; Scan will not work, but everything else will.
Offline cache and device data. Clearing the app's site data (or deleting the installed app) removes cached pages, your recent-scan list, and your session from that device.
Regional rights. If you are in a region with data-protection laws (for example the EU/UK or certain U.S. states), you may have rights to access, correct, delete, or port your data, and to object to or restrict certain processing. Contact us to exercise them; we will not discriminate against you for doing so.

8. Children

The app is intended for adults responsible for a home. It is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us information, contact us and we will delete it.

9. Where data is processed

We are based in Hawaiʻi, and our service providers process data in the United States. If you use the app from elsewhere, your information will be transferred to and processed in the U.S.

10. Changes to this policy

We may update this policy as the app changes. We will post the new version here with a new effective date and, for material changes, tell you in the app.

11. Contact us

Nicholson LLC (Nicholson Hawaii)
PO Box 5500, Kailua-Kona, HI 96745
Phone: 808-896-9748
Email: privacy@nicholsonhawaii.com
Web: nicholsonhawaii.com